Whether your organization experiences issues in controlling cost, or faces a constantly growing “skills” gap within—coupled with a shortage of resources and increased end-user demand, Paragon Systems can help. We provide predictable costs, support, and a trusted partner environment, with a single point of accountability.

We focus on ongoing cost control & reduction, multi-vendor support, industry experience, a broad service capability and a global service presence for all of your needs. Factor all of this together and you’ll see Paragon Systems’ maintenance and warranty services are second to none. Our competitive advantage is apparent in the following areas:

Global Reach

• Coverage in more than 124 countries and territories
• Customer Care Centers provide 7x24 support

Multi-vendor Expertise

• Expertise in hardware systems, software, networks and security for IT infrastructures
• Service partner with leading technology companies 

Asset Disposition

• We provide equipment packaging and removal, schedule pick of equipment, track shipments, receive shipments, perform a TAP (Test & Audit) and provide a Certificate of Indemnification. Optional services for a fee include forensic scrubbing and auditing.  

Forensic Scrubbing of Hard Drives

• We provide data scrubbing of Hard Drives using the Department of Defense 5222.22M compliant patented data overwrite technology to eliminate all data from hard drives.

Depot Services

• Annual depot maintenance covers all contracted equipment per the term and conditions of the contract.
• Per-incident depot maintenance is on a per-incident basis with the actual labor, parts and materials billed to the customer.
• Advance exchange depot services provide equipment exchange and repair of for all contracted equipment per the term and conditions of the contract.
• Services consisting of receiving, testing, auditing, rebuilding, reconfiguring, warehousing, inventory tracking, reporting, shipping and/or disposing of IT equipment.

Custom Warranty and Maintenance Services

• We provide customers with on-site maintenance for a variety of non-computer products. Our team can work directly with you on finding a suitable custom warranty sevice program that can help your organization.

If that’s not enough, we offer comprehensive end-user services that cover: hardware maintenance, IMAC services, desk-side support, software distribution, data migration, security services, back-up and recovery, system roll-outs and helpdesk support.